Cancellation and Refund Policy
At Dream In Goa, we strive to make self-drive rentals in Calangute completely transparent and flexible. We understand that travel itineraries can change unexpectedly due to flight re-schedulings or health constraints. Our cancellation framework is designed to balance user convenience with calendar planning safety.
1. Standard Cancellation Refund Brackets
For bookings cancelled during normal tourist periods, refunds of pre-paid token reservation amounts are processed according to these direct notice timelines:
| Notice Provided Before Start | Refund Percentage | Applicable Fee |
|---|---|---|
| 72+ Hours | 100% Refund | No cancellation fee |
| 48 to 72 Hours | 50% Refund | 50% token amount retained |
| Less than 48 Hours | 0% Refund | Token booking amount non-refundable |
2. Peak Season Exception Guidelines
During maximum-occupancy calendar cycles in Goa (specifically December 15th to January 10th, Diwali festival holidays, and long weekend blocks):
- All locked booking tokens are 100% non-refundable regardless of notice timelines.
- This exception is required as we decline other active tourist inquiries to protect your seasonal vehicle slot.
3. Refund Processing Timelines
Once a cancellation request is approved by our booking desk:
- Refunds are processed back to the original source bank account or UPI ID used during the deposit.
- Approved refunds take approximately 5 to 7 operational working days to reflect in your account.
4. Date Modification Option
Instead of cancellation, we actively encourage travelers to request a free date modification. This modification option is available free of charge up to 48 hours before your booking start, subject to calendar vehicle availability.
Need to Cancel or Postpone Your Trip?
Contact our booking desk to request a cancellation or discuss a date adjustment.